7 Things I Learned from A Gentleman

We recently lost a wonderful guy named Tom Scrivner.  We worked together for the last five years and Tom worked at the bank for 22 years.  He loved the company and he loved his customers.   Tom was a genteel, hard-working and humble man.  Before I let the opportunity go by, I wanted to share a […]

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I Am Your Customer And This Hurts

When a customer complains, thank the Lord.  You may get a chance to fix it. What they are telling you is “I am your customer, and this hurts.” Regardless of whether they are “right” or they are “wrong”.  Regardless of the rules, or the logic, or the systems. To them…It. still. hurts. They are telling […]

Sometimes I Worry About Zombies

If you knew that the “zombie apocalypse” was coming tomorrow, would you load up on ammo, water, food and seeds today?  You don’t want to be the person, left to survive with a Snickers bar and a dull knife in your pocket when the zombies arrive. But what about the opposite? At a June 7, […]

Dining Room Table

The day I became a branch manager was a proud day.  I moved into my new office at the branch.  It was the biggest office I ever occupied.  Right behind the huge oak desk as a giant leather executive chair. I invited my Dad to come visit my new empire.  He arrived and I toured […]

Knowing Just Enough To Get Beat Up

I came home from my first day of wrestling practice and showed my dad my wrestling move. I pinned him! He warned me not to go try and use the move on anyone outside of the wrestling mat. He told me that if I only know one move, and somebody else can counter that move, […]

Garage Door Risk Assessment

My son Logan was 3 years old; he was in the ready, shoot, aim mode.  He had a wonderful sense of curiosity, and was willing to try anything if it looked interesting enough.  One day, my wife was getting ready to take the kids to school.  She sent them into the garage to get into […]