E16- “Managing Conflict” Part 2- Exploding Phones, Meatloaf Assumptions, Escalator Moments and Bubblegum Thinking

Podcast: Play in new window | DownloadSubscribe: Android | RSSEpisode 16- “Managing Conflict” Part 2- When a fire is burning, people can smell the smoke. Avoiding conflict does not make it go away. It is your responsibility to manage it. We will start by exploring the mysterious case of the exploding phones. Then we will […]

E15- “Managing Conflict” Part 1- Samurai Disaster, Conflict Cookies and Delivering The Mail

Podcast: Play in new window | DownloadSubscribe: Android | RSSE15- “Managing Conflict” Part 1-  In this episode, we start by exploring the fate of a powerful Samurai lord that paid the price for not managing conflict well. We will give you a recipe that you want to avoid for baking a nasty batch of conflict […]