Digging Holes

“A farmer, while sitting on his porch, noticed a highway department truck pulling over to the shoulder of the road. A man got out, dug a sizable hole in the ditch, and got back into the vehicle. A few minutes later, the other occupant of the truck got out, filled up the hole, tamped the […]

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Dropping Bombs, Hand-To-Hand and the DMV

You are paid to make decisions. If you run the cash register at a yogurt store or you are on the National Security Council, you are paid to make decisions.  The right decisions lead to rewards. The wrong ones lead to failure (and hopefully wisdom). It is easy to drop bombs from 10,000 feet and […]

I Am Your Customer And This Hurts

When a customer complains, thank the Lord.  You may get a chance to fix it. What they are telling you is “I am your customer, and this hurts.” Regardless of whether they are “right” or they are “wrong”.  Regardless of the rules, or the logic, or the systems. To them…It. still. hurts. They are telling […]