“A favorite among hobbyist is the Japanese Koi Fish, commonly know as the Carp. If you purchase a carp and put it into a small fish bowl they grow to be 2-3 inches long. If you take that same fish and put it into a larger tank or small pond they grow to be 6-10 […]
We recently lost a wonderful guy named Tom Scrivner. We worked together for the last five years and Tom worked at the bank for 22 years. He loved the company and he loved his customers. Tom was a genteel, hard-working and humble man. Before I let the opportunity go by, I wanted to share a […]
When a customer complains, thank the Lord. You may get a chance to fix it. What they are telling you is “I am your customer, and this hurts.” Regardless of whether they are “right” or they are “wrong”. Regardless of the rules, or the logic, or the systems. To them…It. still. hurts. They are telling […]
The day I became a branch manager was a proud day. I moved into my new office at the branch. It was the biggest office I ever occupied. Right behind the huge oak desk as a giant leather executive chair. I invited my Dad to come visit my new empire. He arrived and I toured […]
I came home from my first day of wrestling practice and showed my dad my wrestling move. I pinned him! He warned me not to go try and use the move on anyone outside of the wrestling mat. He told me that if I only know one move, and somebody else can counter that move, […]
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