Rejected

No… We regret to inform you… Let’s just be friends…. Rejection hurts.  I have interviewed for jobs and did not get them.  I have chased business dreams that did not ever take root.  I thought I was going to land deals that I did not get. We build up an expectation of “what will happen […]

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Digging Holes

“A farmer, while sitting on his porch, noticed a highway department truck pulling over to the shoulder of the road. A man got out, dug a sizable hole in the ditch, and got back into the vehicle. A few minutes later, the other occupant of the truck got out, filled up the hole, tamped the […]

Enjoy A Little Panic

I remember standing at the wide open door. Everything I had was packed in the back of a Honda Civic and I pulled out of the driveway to go to college.  It was the day that I trembled on my way to the top of the Space Needle to propose.  It was the day we […]

Dropping Bombs, Hand-To-Hand and the DMV

You are paid to make decisions. If you run the cash register at a yogurt store or you are on the National Security Council, you are paid to make decisions.  The right decisions lead to rewards. The wrong ones lead to failure (and hopefully wisdom). It is easy to drop bombs from 10,000 feet and […]

Solving Problems With A Tiny Box

When faced with a problem, do you add more rules?  Do you manage to the lowest common denominator?  Do you make it harder for the best and easier for the worst? “If you want to link short-term with long-term, do not increase cognitive load.  People develop lists of to-dos. They increase monitoring, they increase approvals, […]

Two Bodies of Water

“In Israel, two major bodies of water run into the Persian Gulf. One body of water is the Sea of Galilee. It is full of fish and aquatic animals. Trees and plants grow and flourish on its banks. The other body of water is the Dead Sea. Not one single things lives in the lake […]

Go Find A Bigger Pond

“A favorite among hobbyist is the Japanese Koi Fish, commonly know as the Carp. If you purchase a carp and put it into a small fish bowl they grow to be 2-3 inches long. If you take that same fish and put it into a larger tank or small pond they grow to be 6-10 […]

7 Things I Learned from A Gentleman

We recently lost a wonderful guy named Tom Scrivner.  We worked together for the last five years and Tom worked at the bank for 22 years.  He loved the company and he loved his customers.   Tom was a genteel, hard-working and humble man.  Before I let the opportunity go by, I wanted to share a […]

I Am Your Customer And This Hurts

When a customer complains, thank the Lord.  You may get a chance to fix it. What they are telling you is “I am your customer, and this hurts.” Regardless of whether they are “right” or they are “wrong”.  Regardless of the rules, or the logic, or the systems. To them…It. still. hurts. They are telling […]