I remember standing at the wide open door. Everything I had was packed in the back of a Honda Civic and I pulled out of the driveway to go to college. It was the day that I trembled on my way to the top of the Space Needle to propose. It was the day we […]
When faced with a problem, do you add more rules? Do you manage to the lowest common denominator? Do you make it harder for the best and easier for the worst? “If you want to link short-term with long-term, do not increase cognitive load. People develop lists of to-dos. They increase monitoring, they increase approvals, […]
When I was a kid, everyone would rush and throw elbows to get to the front of the line. The fear was that the ice cream would run out before you got there. You hoped that you could get a few extra seconds at the playground or get the best seat at assembly. Oh, and […]
“In Israel, two major bodies of water run into the Persian Gulf. One body of water is the Sea of Galilee. It is full of fish and aquatic animals. Trees and plants grow and flourish on its banks. The other body of water is the Dead Sea. Not one single things lives in the lake […]
“There are few things in this life more liberating that your worst fear realized. It is our failure to become our perceived ideal that ultimately defines us and makes us unique. It is not easy, but if you accept your misfortune and handle it right, your perceived failure can become a catalyst for profound reinvention. […]
“A favorite among hobbyist is the Japanese Koi Fish, commonly know as the Carp. If you purchase a carp and put it into a small fish bowl they grow to be 2-3 inches long. If you take that same fish and put it into a larger tank or small pond they grow to be 6-10 […]
On a recent evening like any other, we ate left over pork chops for dinner. Someone in the family, left a plate within dogs reach. My daughter first broke the news. “Daddy, I think Harvey (The 5 yr. old cocker spaniel) just ate the pork chop bone.” “Un-hun. That’s nice dear.” “No Dad, you need […]
We recently lost a wonderful guy named Tom Scrivner. We worked together for the last five years and Tom worked at the bank for 22 years. He loved the company and he loved his customers. Tom was a genteel, hard-working and humble man. Before I let the opportunity go by, I wanted to share a […]
When a customer complains, thank the Lord. You may get a chance to fix it. What they are telling you is “I am your customer, and this hurts.” Regardless of whether they are “right” or they are “wrong”. Regardless of the rules, or the logic, or the systems. To them…It. still. hurts. They are telling […]
If you knew that the “zombie apocalypse” was coming tomorrow, would you load up on ammo, water, food and seeds today? You don’t want to be the person, left to survive with a Snickers bar and a dull knife in your pocket when the zombies arrive. But what about the opposite? At a June 7, […]
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