Porkchop

On a recent evening like any other, we ate left over pork chops for dinner.  Someone in the family, left a plate within dogs reach.  My daughter first broke the news.  “Daddy, I think Harvey (The 5 yr. old cocker spaniel) just ate the pork chop bone.” “Un-hun.  That’s nice dear.” “No Dad, you need […]

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7 Things I Learned from A Gentleman

We recently lost a wonderful guy named Tom Scrivner.  We worked together for the last five years and Tom worked at the bank for 22 years.  He loved the company and he loved his customers.   Tom was a genteel, hard-working and humble man.  Before I let the opportunity go by, I wanted to share a […]

I Am Your Customer And This Hurts

When a customer complains, thank the Lord.  You may get a chance to fix it. What they are telling you is “I am your customer, and this hurts.” Regardless of whether they are “right” or they are “wrong”.  Regardless of the rules, or the logic, or the systems. To them…It. still. hurts. They are telling […]

Dining Room Table

The day I became a branch manager was a proud day.  I moved into my new office at the branch.  It was the biggest office I ever occupied.  Right behind the huge oak desk as a giant leather executive chair. I invited my Dad to come visit my new empire.  He arrived and I toured […]

Knowing Just Enough To Get Beat Up

I came home from my first day of wrestling practice and showed my dad my wrestling move. I pinned him! He warned me not to go try and use the move on anyone outside of the wrestling mat. He told me that if I only know one move, and somebody else can counter that move, […]